Returns & Refunds

Your satisfaction is our priority. Learn about our hassle-free return policy.

Our Promise

If your plant arrives damaged or doesn't survive within 30 days of delivery, we'll replace it or provide a full refund.

Return Policy

We want you to love your new plant family members. Here's what you need to know:

•30-day plant health guarantee from delivery date

•Full refund or replacement for damaged plants

•Pots and accessories can be returned within 14 days if unused

•Free return shipping for damaged or defective items

How to Request a Return

Contact Us

Message us with your order number and photos of the issue.

or email returns@smileysucculents.com

Get Approved

We'll review your request within 24 hours and provide return instructions if applicable.

Receive Refund

Once approved, refunds are processed within 3-5 business days to your original payment method.

Exceptions

Please note that plants showing signs of neglect (overwatering, underwatering, or improper lighting conditions) may not be eligible for our guarantee. We're happy to provide care guidance to help your plants thrive!